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The following are the Terms and Conditions as well as the Privacy Policy (the "Agreement") which govern your access and use of our online platform through which peer support and mental health services may be provided.
By accessing or using the Platform as a “Client”, “Volunteer” or “mental health professional", you are entering into this Agreement. If you do not agree to be bound to any term of this Agreement, you should not utilize the platform.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any persons that own and operate the Platform “Let’s Connect Project”. Additionally, the term ‘Client’ refers to any individual who signs up to the platform as a ‘Client’ in search of assistance from either a ‘Volunteer’ or ‘Mental Health Professional’. The term ‘Volunteer’ refers to any individual that is not a registered/ licensed / accredited mental health or wellbeing professional who wishes to offer emotional support to ‘Clients’. The term ‘Mental health Professionals’ refers to any individuals that are registered/ licensed or accredited to provide mental health services to ‘Clients’.

1. Volunteers The ‘Volunteer’ role is limited to listening and providing emotional support and encouragement. These services are of a voluntary nature and no remuneration is provided for these services. It is the Volunteer’s responsibility to know their limitations and, to refer individuals to Mental Health Professionals or emergency services for assistance when appropriate. ‘Volunteers’ may NOT attempt to provide any form of therapeutic intervention OR advice on the platform. Subsequently, ‘Clients’ should understand and respect these limitations to avoid disappointment.

2. Mental Health Professionals and Services The Platform may be used to connect you with a Mental Health Professional (PROFESSIONAL). This can include; therapists, counselors and other individuals that are trained and registered to provide the relevant mental health and wellbeing services.

We require that every PROFESSIONAL, providing their Services on the Platform to be accredited, trained, licensed and experienced in the therapeutic modalities being offered. Therefore, we verify that each PROFESSIONAL has the applicable recognized professional certification based on their state and/or country as outlined by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.

It is expected that PROFESSIONALs abide by the respective ethical code of conduct under which they were trained and licensed. If PROFESSIONALs do not abide by their code of conduct or the terms of this agreement. We have the right to deactivate your profile, thus discontinuing permission to utilize the platform for your services. Additionally, we have the right to make a report to the respective professional board under which you are registered.

The PROFESSIONALS are independent providers who are not agents, representatives or employed by the Let’s Connect Project. The Platform’s role is limited to providing a safe online space to enable the PROFESSIONAL Services. Therefore, these PROFESSIONAL services are the responsibility of the PROFESSIONAL who provides them. Let’s Connect Project will not be held accountable for any unethical conduct performed by PROFESSIONALS. However, we try to maintain a safe and professional platform for its members. Therefore, any reports of poor conduct will be dealt with promptly.

While we hope the PROFESSIONAL Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs or particular situation and/or may not be a complete substitute for a face-to-face examination.

IF YOU ARE CONTEMPLATING SUICIDE, HARMING YOURSELF, HARMING OTHERS OR FIND YOURSELF TO BE IN A MEDICAL EMERGENCY, IMMEDIATELY CONTACT AN EMERGENCY SERVICE NUMBER FOR YOUR COUNTRY. THE AFOREMENTIONED CASES REQUIRE IMMEDIATE FACE TO FACE ASSISTANCE WHICH OUR PLATFORM CANNOT PROVIDE.

3. Third Party Content The Platform may contain other content, products or services which are offered or provided by third parties. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.

4. Disclaimer of Warranty and Limitation of Liability YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE COUNSELOR SERVICES, THE PLATFORM AND THIRD PARTIES, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COUNSELOR AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM. . THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.

5. Your account, representations, conduct and commitments Users must be at least 18 years old, or between the ages of 13-18 years old with parental consent. If Let’s Connect Project is notified of a user who is younger than 18, or 13-18 years old without parental consent, then Let’s Connect Project at their sole discretion, can terminate that account. Therefore, you hereby confirm that you are legally able to consent to receive Services, or have the consent of a parent or guardian, and that you are legally able to enter into a contract.

You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account .You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security. You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access.

You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Service provider and us.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including PROFESSIONAL Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

You confirm and agree to use only payment means which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.

You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information. If you have any concerns about a bill or a payment, please contact us immediately. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue.

6. Privacy and Security Protecting and safeguarding any information you provide through the Platform is extremely important to us. PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit your Personal Information to or through the Services, you consent to the collection and processing of your Personal Information as described below.

Account Setup & Client/ Volunteer/ Professional Applications. When you sign up for an account with us, we ask for and collect Personal Information such as your name, country of residence, a valid email address, Qualifications, professional registration/accreditation, billing address, and payment information. We need this information to provide you with the Services that the platform offers.

Mental Health Services. We collect your Personal Information when you access mental health services through our platform, when you contact or correspond with us, Volunteers or PROFESSIONALs via the platform.

Technical Support Requests. If you need technical support related to the Let’s Connect Platform, you will need to complete a form for the purposes of defining and clarifying your technical support request.

Browser Information and Cookies. We use browser information (e.g., IP addresses and browser types), cookies and pixel tags to determine what data or information should be shown on your browser when you are visiting www.letsconnectproject.com .

Your Responsibilities Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of the Services.

Unauthorized Access. Access to and use of password protected and/or secure areas of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited.

Encryption and Firewalls Chat transcripts are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.

Therapists as Mandated Reporters Due to their profession PROFESSIONALs, have a legal obligation to report to authorities any signs of child abuse or vulnerable adult abuse. However, members cannot be forced to give any Personal Information. Adults who are in therapy provide Personal Information which will only be disclosed to the therapist if they or someone else is in imminent danger.

Retention Period Generally, we will retain your Personal Information for as long as your account or profile is active, or for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. However, Private messages are stored for one year.

7. Modifications, Termination, Interruption and Disruptions to the Platform You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.

8. Important notes about our Agreement THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.

We may change this Agreement by posting modifications on the Platform. Therefore, you are encouraged to check the terms of this Agreement frequently. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.