Frequently Asked Question

What are the definitions of Peer Supporter, Lay Counselor, and Licensed Counselor?


Broadly defined, “peer support” refers to a process through which people who share common experiences or face similar challenges come together as equals to give and receive help based on the knowledge that comes through shared experience. A “peer” is an equal, someone with whom one shares demographic or social similarities. “Support” expresses the kind of deeply felt empathy, encouragement, and assistance that people with shared experiences can offer one another within a reciprocal relationship. Peer support as an organized strategy for giving and receiving help can be understood as an extension of the natural human tendency to respond compassionately to shared difficulty. Most people who have been through hard times empathize with and have an urge to help when they meet others who struggle with similar problems. It not only benefits the person receiving support, it makes the helper feel valued and needed. (source)


A lay counsellor is a trained individual who understands the importance of providing a listening ear, support and guidance and that sometimes this kind of help and understanding cannot be restricted to appointment times only. Whilst a lay counsellor has counselling knowledge; this person may not work as a therapist or counsellor, and has acquired counselling skills as additional vocational experience. (source)


Counselors are licensed, trained, experienced, and accredited psychologists, therapists, clinical social workers or licensed professional counselors. Professional counseling is a professional relationship that empowers diverse individuals, families, and groups to accomplish mental health, wellness, education, and career goals. Counselors work with clients on strategies to overcome obstacles and personal challenges that they are facing. (source)

How can I be sure that my information is safe?

At LetsConnectProject, we will never share, rent out, or sell your information (name, email address, Skype ID, PayPal address). This website using SSL (Secure Socket Layer) service provided by Let's Encrypt Authority X3

However, we will not be responsible for the information that you share with your Supporter. That is why we suggest that you don’t share any private or important personal information (such as address, phone number, email address, banking or any other financial information) with your Supporters.

This Website using :

Can I be both a Seeker and a Supporter? Because I want to support others, but I also need someone to talk to from time to time.

Yes you can be both, a Supporter and a Seeker. But you will have to make 2 separate profiles with us, using 2 different email addresses. Create a Seeker account and create a Supporter profile. You can use the same name for both accounts, but you need to use a different email for each account, because that is how our system recognize you.

Why do Seekers have to pay Supporters for voice/video call? Why not make this platform a free (volunteer based) system?

Working as a Support Person takes willingness, commitment and a lot of dedication.

At LetsConnectProject, we feel that it is only fair that the Supporters are being paid for their effort, time and energy spent for their work supporting others.

NOTE: During this challenging time with the pandemic, some SUPPORTERS will volunteer their time to do voice/video call for free. Through text message, please ask your SUPPORTER individually if she/he will do (volunteer) voice/video call for free, or if you have pay (through the token system) have a voice/video call with her/him.

What makes LetsConnectProject different from other companies / organizations?

LetsConnectProject is a Social Venture.

Social entrepreneurship in modern society offers an altruistic form of entrepreneurship that focuses on the benefits that society may reap.

Simply put, entrepreneurship becomes a social endeavor when it transforms social capital in a way that affects society positively.

It is viewed as advantageous because the success of social entrepreneurship depends on many factors related to social impact that traditional corporate businesses do not prioritize.

Unlike traditional corporate businesses, social entrepreneurship ventures focus on maximizing gains in social satisfaction, rather than maximizing profit gains. (source)

I have a problem with a particular Seeker/Supporter. What can I do?

We strive to make LetsConnectProject a safe place for everyone. If there’s any dispute between users, or if a user (a Supporter or a Seeker) feels unsafe (e.g. feeling harassed, being asked/pressured to give personal information, etc.), please don’t hesitate to contact us at with documentations (screenshoots of the conversation), and we will respond within 24h. Bad conducts can result in the deactivation of the user’s account.

Logo and Pictures Credit

We thank for our Logo and we thank for providing us with royalty free pictures that we use for this website. Starry night sky picture credit: Felix Mittermeier.