Privacy Policy

1. Introduction

LetsConnect (referred to as "we," "us," or "our") is committed to protecting the privacy and confidentiality of our users' personal information. This privacy policy outlines how we collect, use, and safeguard the information gathered through our online platform.

2. Information We Collect

• Personal Information:
  When users register on our platform, we may collect personal information such as name, email address, and contact details. Providers will also be required to provide professional credentials.
• Usage Information:
  We may collect information about users' interactions with our platform, including log data, device information, and usage patterns.
• Payment Information:
  When clients book counselling sessions, we collect payment information to process transactions securely.

3. How we use the Information

• Service Provision:
  We use personal information to facilitate the connection between mental health support providers and clients, manage bookings, and process payments.
• Communication:
  We may use contact information to communicate with users about their accounts, bookings, and platform updates.
• Improvement:
  Usage information helps us analyze and improve our platform, enhance user experience, and develop new features.

4. Data Security

• We employ industry-standard security measures to protect user data against unauthorized access, alteration, or disclosure.
• Payment information is encrypted and processed securely through trusted third-party payment processors.

5. Data Sharing

• We do not sell, rent, or lease users' personal information to third parties.
• Personal information may be shared with mental health support providers to facilitate bookings and sessions.
• We may disclose information when required by law or to protect our rights, property, or safety.

6. User Control

• Users have the right to access, update, or delete their personal information stored on our platform.
• Clients can choose whether to share their information with specific providers and can terminate their accounts at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and administer the platform. Users can manage cookie preferences through their browser settings.

8. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices. Users will be notified of any material changes.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at [email protected].